All HEX TIE merchandise includes an exclusive HEX TIE LIFETIME WARRANTY. If for any reason your HEX TIE menswear experiences any warranty defect, within fifteen (15) days of receiving your original order HEX TIE will ship out a brand new replacement unit at no extra charge. A warranty replacement fee of $29.99 may apply if warranty issues occur after fifteen (15) days of receiving your original order, as well as all additional shipping costs for warranty replacement must be paid for by customer. Only merchandise purchased at www.hextie.com will be granted the HEX TIE LIFETIME WARRANTY.
Our items are carefully inspected numerous times before making their way to you. No broken items are shipped out. We understand during shipping, items are at risk of breaking, if you have received a broken product please contact us at firstname.lastname@example.org
and provide picture of the damage so that we be may rectify the situation.
HEX TIE will determine if the damage was caused by client or faulty product, in the case of the first situation, no refund or warranty replacement will be given.
All HEX TIE merchandise must be stored in a cool, dry place, failure to do so will result in a damaged product.
HEX TIE is not responsible for ware and tare damages.