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- Return Policy -

RETURNS:
We accept returns within ten (10) days after receiving your original order, a 20% restocking fee may apply. All merchandise must be un-used, un-worn and in its original packaging, upon arrival, it will be inspected to meet such criteria.
Please send us the merchandise with return form inside the box so we may know your information, upon inspection, you will be refunded the cost of the merchandise, excluding shipping costs. 
Refunds take domestic banks 5-10 days to process and International banks may vary depending on the country. 
Return shipping must be purchased by the client and will not be refunded or credited in any way. 
Please contact us at customercare@hextie.com for the return form before shipping any returns.:

 

 

REFUNDS & CANCELLATIONS
A refund will only be given if all merchandise has been returned un-used, un-worn and in its original packaging, upon arrival, it will be inspected to meet such criteria. If such is not met, an extra 25% fee may apply. Original shipping charges are non-refundable. 
If customer wishes to cancel order before it ships out, request must be made before order is processed for shipping, if such is not meet a 20% restocking fee may apply.
EXCHANGE POLICY:
We are not able to process exchanges.
Please return any un-wanted items following the steps and terms of return items above. 
A refund will be given and you may place a new order.
 
INTERNATIONAL RETURNS:
International packages discarded or trashed by courier due to client error will not be refunded.
Failure to comply with destination countries' Tax & Duties Laws, will result in discarded or trashed package and HEX TIE will not be held liable for such event, nor does HEX TIE reserve the right to re-ship the undeliverable package.
Shipping fees, duties and taxes cannot be refunded.